Return & Refund Policy
Effective Date: July 26, 2026
At Vault Containers Hub, customer satisfaction is important to us. We strive to supply high-quality shipping containers and provide a smooth purchasing experience. Please read this Return & Refund Policy carefully before placing your order.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Orders may be cancelled or changed only if they have not yet been processed, prepared for delivery, or dispatched.
Once a container has been scheduled for delivery or has left the depot, cancellations may no longer be possible.
Approved cancellations may be subject to a processing and administrative fee of up to 5% of the order value to cover payment processing and administrative costs.
Damaged, Incorrect, or Defective Containers
We carefully inspect every container before delivery. However, if your order arrives damaged, defective, or different from what you purchased, please notify us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
- Your order number
- Clear photographs or videos showing the issue
- A detailed description of the problem
- Your delivery address and contact information
After reviewing your claim, we may offer one of the following solutions:
- Replacement container (subject to availability)
- Repair, where appropriate
- Exchange for a comparable container
- Partial refund
- Full refund, when applicable
Return Eligibility
Because shipping containers are large, customized products that require specialized transportation, returns are accepted only when approved by our customer service team.
To qualify for a return:
- The return request must be submitted within 14 days of delivery.
- The container must remain in substantially the same condition as delivered.
- The container must not have been modified, painted, welded, drilled, or altered.
- The container must be accessible for inspection and collection.
- A Return Authorization must be issued before any return is arranged.
Returns made without prior authorization may be refused.
Return Transportation
Unless the return is the result of our error, customers are responsible for all transportation and return shipping costs.
If the return is approved because:
- We delivered the wrong container
- The container arrived with significant undisclosed damage
- The container has a verified structural defect
Vault Containers Hub will coordinate the return or replacement at no additional transportation cost to the customer where applicable.
Non-Returnable Products
The following items are generally not eligible for return unless they arrive damaged or defective:
- Custom-modified containers
- Containers built to customer specifications
- Special-order products
- Clearance or final sale items
- Containers that have been altered after delivery
- Containers damaged due to misuse, neglect, improper handling, or unauthorized modifications
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- Refunds will be issued to the original payment method whenever possible.
- Please allow 5–10 business days for the refund to be processed after approval.
- Depending on your financial institution, additional processing time may apply.
Original delivery charges are generally non-refundable unless the return results from our error.
Any applicable processing, restocking, or transportation charges may be deducted from the refund amount where permitted.
Delivery Issues
If your container has not arrived within the agreed delivery timeframe, please contact our customer support team.
If a shipment is confirmed as lost or cannot be delivered due to circumstances within our control, we will work with you to provide an appropriate solution, which may include:
- Rescheduling delivery
- Providing a replacement container
- Issuing a refund where appropriate
Inspection Upon Delivery
Customers are encouraged to inspect their container immediately upon delivery before accepting it.
Please verify:
- Container size
- Condition
- Color (where applicable)
- Door operation
- Overall structural condition
Signing the delivery receipt confirms that the container has been received unless any visible issues are noted at the time of delivery.
Exchanges
If you ordered the wrong size or type of container, please contact us as soon as possible.
Exchanges may be available depending on inventory availability and whether delivery has already been completed. Additional transportation or price differences may apply.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us.
Vault Containers Hub
Email: info@vaultcontainershub.com
Phone: (Add Your Phone Number)
Our customer support team is committed to resolving any concerns promptly and fairly.